FAQ + Contact
COME VISIT US AT
ORDERS + SHIPPING
HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?
Orders ship within 3-5 business days, but unexpected delays can occur as during COVID we are only one person in the studio pouring candles, and packing and shipping orders.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Under normal circumstances, within 5 business days in Canada, and 5-10 business days to the US. During COVID, shipping estimates have more or less gone out the window.
WHY DOESN’T MY TRACKING NUMBER WORK?
If your order came with tracking (small orders to the US don’t), tracking just takes a little while to update once your parcel starts moving (this does not include weekends).
WHERE ARE YOU LOCATED/WHAT’S YOUR CURRENCY?
Our studio warehouse is in Callander, Ontario, and all of our prices are listed in CAD.
DO YOU SHIP INTERNATIONALLY?
Sure do! Orders outside of Canada and the United States require manual shipping calculations. Just send us an email using this form and we'll get an order started for you! xo
CAN I CANCEL MY ORDER?
Sure, if it hasn’t shipped yet— but for orders that have already been packed, a 10% restocking fee will apply.
CANDLE USE + SAFETY
ARE YOUR CANDLES VEGAN?
Most soy and coconut wax candles are vegan, but we recommend contacting the individual brands for detailed content information. Candles with beeswax are not.
ARE YOUR CANDLES SAFE FOR PETS?
There is little research on whether or not candles scented with essential oils are safe for pets. Some diffused essential oils are definitely NOT safe for pets, but candles are burning the oils, not diffusing them. That said, err on the side of caution. Only a few of our brands use essential oils.
WHY IS MY CANDLE NOT BURNING RIGHT?
Please check out this blog post all about getting the ideal burn! :)
WHOLESALE + CUSTOM CANDLES
DO YOU SELL WHOLESALE?
Most of our candles are already purchased wholesale, and so cannot be resold. We are able to wholesale: Coffee Table Campfire, Ex Libris Supply Co, Folklore Candle Co, as well as our Luminary collections: Luminary Classics, Snug, and Umbra. We are able to offer bulk discounts on Luminary Classics candles, for orders over 30 candles (for corporate gift giving, etc). Please click here for more info or to place an order!
DO YOU MAKE CUSTOM CANDLES?
We don’t make custom candles for individuals, but we do make custom candles for resellers— this is called private label. To find out more about having Luminary Emporium create a custom candle line for your brand, click here.